App issues
If the okgg app won't open or crashes mid-session, don't worry — in most cases, a few simple steps will get things back on track.Step-by-Step Solution:
- First, fully close the app (including from the background), then reopen it.
- Restart your phone — this fixes the issue in many cases.
- Okgg Official Site okgg.ws/app Download the latest APK file from and install it over the existing version (no need to uninstall first).
- Go to Phone Settings → Apps → okgg → tap "Clear Cache".
- Make sure your Android version is 6.0 or above and you have at least 1 GB of RAM free.
What Gets Updated: okgg regularly updates the app with new features and bug fixes. On the app page The latest version is always available. Older versions can sometimes have server connection issues, so keeping the app updated is important.
If the Issue Persists In the help center Let us know via live chat.
Betting Rules
A match being cancelled or abandoned mid-way is one of the most complex situations in betting. okgg follows clear rules in these cases:If the Match Is Cancelled Before It Starts:
Your full stake will be automatically returned to your wallet — typically within 15–30 minutes.
If a match is suspended or cancelled after it has started:
In these cases, okgg follows international Sports Betting rules:
- In cricket: if a result can be determined via the DLS method, the bet will be considered valid.
- If the match is cancelled after completing less than 50% of the scheduled overs — the bet is void and a full refund is issued.
- Football: bets are generally voided if fewer than 90 minutes are played.
- In live betting, results from events already scored may apply.
Sport-specific rules Terms & Conditionshas the full details. In any disputed situation, okgg's decision is final.
Account
Yes, on okgg you can voluntarily deactivate your account temporarily or close it permanently at any time. This is an important part of responsible gaming.Temporary Break (Cooling-Off):
- On the app or website: Profile → Security Settings → "Take a Break"
- Choose a break of anywhere from 24 hours up to 30 days
- Placing bets is not allowed during a break, but you can still log in to your account
Long-Term Self-Exclusion:
- Full account suspension available for 6 months up to 5 years
- During this period, no marketing messages will be sent from okgg
Permanent Account Closure:
In the help center Reach out via live chat or email us at support@okgg.ws. Please withdraw your balance before closing your account. Requests are processed within 48 hours.
For More Details Responsible Gaming Visit the page.
Age Requirement
Minimum age requirement to open an account at okgg 18 Years. This rule is strictly enforced and is non-negotiable.Age verification process:
- Date of birth is required at the time of registration.
- Your National ID (NID) or birth registration certificate may be required for verification on your first withdrawal or any large transactions.
- If it is found that an account has been used by someone under 18, the account will be immediately suspended and the balance may be forfeited.
Why this rule?
Protecting minors from the harms of gambling is one of okgg's highest priorities. We believe strict age verification is not just a legal obligation — it's an ethical responsibility.
Keep your device password-locked to prevent family members — especially younger ones — from accessing your account.
Payment
okgg does not charge any processing fee on standard withdrawals. However, your mobile banking operator (such as bKash or Nagad) may apply their own transaction charges.Withdrawal Limit (per transaction):
Method
Minimum
Maximum
bKash৳500৳50,000
Nagad৳500৳50,000
Rocket৳500৳25,000
Important:
- Winnings from bonuses are subject to wagering requirements that must be met before withdrawal.
- Without KYC verification, withdrawals above ৳10,000 may require identity document submission.
- Funds typically arrive within 5–15 minutes. During peak hours, it may take up to 24 hours.
Responsible Gaming
okgg believes users should always be in control. That's why we offer several powerful tools to help you stay that way:The Available Tools and How to Enable Them:
Path: Profile Icon → Security Settings → Responsible Gaming
- Deposit Limit: Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. To increase the limit, a 7-day waiting period applies.
- Session Time Limit: Set a daily limit on how long you spend on the platform. You'll be logged out automatically when your time is up.
- Loss Limit: Betting will automatically stop once you've reached a set loss amount.
- Cooling-Off Period: Take a break for 24 hours up to 30 days. Takes effect within 1 hour of your request.
- Reality Check: A notification every 30 minutes will show how long you've been playing and how much you've lost.
VIP Program
There's no separate application to join the okgg VIP program — it starts automatically for everyone right after registration. The more you play, the faster you move up.How Points Are Earned: Earn 1 VIP point for every ৳100 wagered. Double points on Live Casino.
VIP Levels & Benefits:
🥉 Bronze0–499 Points — 3% weekly cashback, birthday bonus
🥈 Silver500–1,999 Points — 5% cashback, monthly free bet ৳500
🥇 Gold2,000–9,999 Points — 8% cashback, fast withdrawals, dedicated account manager
💎 Platinum10,000+ Points — 12% cashback, unlimited withdrawals, exclusive tournaments
🏆 DiamondBy invitation — personal account manager, custom bonuses, VIP events